

In February our phone and internet service was switched without my knowledge or consent from MacAce to BT. I really feel it should halt all disconnections based on home moves to stop others being left in this boat. I understand TalkTalk has not answered the telephone to anyone who is not on its vulnerable list for over a month. The company does not appear to realise how important broadband has become. When I finally thought I had managed to get a message through, the service was disconnected as originally planned. Several phone calls went unanswered, while web chats were not available. All my subsequent attempts to cancel the switch of the service have failed. I have been working at home since, greatly relying on my broadband. Soon after this, lockdown was imposed and the house move, along with everything else, had to be put on hold. Two months ago I told my broadband provider TalkTalk that I was moving and requested the service be transferred to my new address on 8 May.
